Helen Gebre-Amlak

Master of Arts in Telecommunications Management. May 2001.
Webster University, Kansas City, Missouri.

Masters in Business Administration with focus in MIS. May 1994.
Washburn University, Topeka, Kansas.

Bachelor of Science in Economics with minor in Business. May 1990.
University of Kansas, Lawrence, Kansas.

Project Management Certification Program. May 1999 - Dec 2001.
Currently completed five of the seven courses.

Certified Novell Administrator 4.x September 1996. Installing Local Area Network (LAN) Novell 4.x, and Managing Local Area Network. Johnson County Community College, Overland Park, Kansas.

ToastMasters International. May 2002 - 2007.
Competent ToastMasters (CTM) 2003.
Competent Leader (CL) 2004.
Vice President of Public Relation 2003 -2004.

COMPUTER SKILLS

Conversant in computer programming (Pascal) and C/C++, Java, HTML, business software application packages including Lotus Notes, FoxPro, MS Access, SQL/PLSQL, Embedded SQL and Oracle. Other applications: IBM HomePage Creator for e-business, MIVA Merchant Storefront Development and Management System, Visual Basic and Delphi. Operating systems: Windows 95, Windows NT, and UNIX. Net Work: Novell NetWare, Banyan Vines, Windows NT.

WORK EXPERIENCE

Sr. Application Developer.  February 2006 – Present.

Sprint, 6100 Sprint Parkway, Overland Park, Kansas

Plan, analyze, design, and integrate new billing features and functions into the network. Perform vendor (Marconi) business rule development and configuration of the Ceos product for 2G (2^nd Generation voice services) and 3G (3^rd Generation data service) CDRs (Call Detail Records), IPDRs (Internet Protocol Data Records) and UDRs (Usage Data Records).  Provide technical guidance to junior Application Developers.  Migrate existing billing mediation system to new billing mediation system.  Planning 4G (4th Generation data service).

IT Specialist.  September 2004 – February 2006.

IBM, 6100 Sprint Parkway, Overland Park, Kansas

 Develop, Test, and implement software, hardware, and platform requirements and specifications for system enhancements of existing and new features and services. Execute platform and application test suites for network systems, features and services.  Insure projects meet scheduled completion dates and functionality requirements.  Performed SNMP and ASCII operating metric (OM) file retrievals, and other networking protocols, as well as parsing of OM data and ETL (extract, transform, load) processes.  Designed Service Model for Alarm, OM Network Trafficking and Network Performance Management of Nortel Network devices Next Generation Voice Network and Voice over IP Application.  Plan, analyze, design, and integrate new billing features and functions into the network. Perform vendor (Marconi) business rule development and configuration of the Ceos product for 2G (2^nd Generation voice services) and 3G (3^rd Generation data service) CDRs (Call Detail Records), IPDRs (Internet Protocol Data Records) and UDRs (Usage Data Records).  Provide technical guidance to junior Application Developers.

Software Engineer IV. May 1998 - September 2004.

Sprint, 6500 Sprint Parkway, Overland Park, Kansas

Developed online web application Exit Interview Online for employee exit survey purpose, using SQL Server database and FrontPage 98 in Windows NT environment. Developed online application, Guide to Quality Staffing using, HTML and Java Servlet, and Applet in a Unix environment. Also, developed a web application for Human Resources staffing and recruiting training guide. Upgrade and maintained Executive Succession Planning application using VBA, Access front-end and SQL Server database. The application is designed to evaluate employee skills and provide development activities/needs. Created Executive Development Help Desk database to control troubleshooting process.

Information Technology Support Analyst III. October 1996 – May 1998.

Sprint, 7171 W. 95^th Street, Overland Park, Kansas

Provided support on all products and services deployed for information technology throughout the Sprint, Access Management group. Provide application test for new software and upgrades prior to public use (Access Management group). Created and maintained a Sprint Managed Process Language (SMPL) application using Access database, Oracle and Visual Basic. The application is designed to evaluate External Access Providers' Service performance using Six Sigma and Statistical Process Control (SPC) charts. Add and modify to AM Help Desk Lotus Notes database.

Information Technology Client Support Analyst III. June 1996 – October 1996.

AeroTek: Sprint, Information Technology/Client Support Center, 600 New Century Gardner, Kansas

Provided support on all products and services deployed throughout the Sprint Local Telephone Division organization. Thoroughly documented problem description and resolution on every request/problem in the problem management system. Represented the client to immediately identify, document, expedite, and provide notification and status updates on major service interruptions. Ensure systems access, confidentiality and security. Documented and routed services requests requiring on-site support or further research to technical specialists, contractors, and/or application owners.

Project and Property Accountant. May 1995 - June 1996.

Prostaff: Sprint, 901 E 104th Street, Kansas City, Missouri

Duties include issuing Project Authorization and Work Orders, retiring PCs and equipment, and analyzing expenses and capitals using Project Administration and Costing System (PACS). Assisted in downloading and uploading files from TSO, mainframe to spread sheet using SAS reporting programs.

Project Accountant. December 1994 - May 1995.

The Pritchard Corporation, Black and Veatch Company, 10950 Grandview, Overland Park, Kansas.

Tasks included project billing, cost auditing, foreign income tax data collection and summarization, and non-payroll vendor account payable processing. Prepared numerous schedules and detailed invoicing support for client billing.

Financial Analyst. June 1994 - September 1994.

Payless ShoeSource, World Head quarter, Topeka, Kansas

Responsibilities included preparing financial forecasting for Merchandise Distribution, Merchandise Buying, Store Operations and Logistics Departments. Prepared variety of financial plans and analysis for use of decision making for Payless ShoeSource and the May Department Stores Co.

Claims Analyst. October 1989 - September 1992.

Student Loan Servicing Center, 2000 Bluff Dr., Lawrence, Kansas

Duties include processing students loans, data processing, and updating students information, filing delinquent loans, and send claims to guarantors. And assisted customers with information and inquiries. Used IBM OS/2 and CICS systems.

RECENT COURSE WORK

Telecommunications Management. Spring 2000. Webster University, Kansas City, Missouri

The course covered Open System Interconnection model and standardization of communications network. Basic understanding of key principles and components required to support both local and wide network applications in business.

Computer Resources. Spring 2000. Webster University, Kansas City, Missouri

This course introduced tools for managing computer and information resources. Also, covered evolving information system hardware and software database management, telecommunication and networks.

System Analysis and Design Spring 2000 Webster University, Kansas City, Missouri

This course was designed to cover the spectrum of activities in the system life cycle. It included the life cycle from feasibility study through implementation and maintenance. Also, included the examination of structured analysis and design, prototyping and conversion methods.

Information System Application Spring 2000 Webster University, Kansas City, Missouri

This course allowed examination of methods for evaluating and selecting business applications for computerization in the business environment. It focused on the information and data processing, accounting systems, marketing management information systems, operations management systems, decision support systems, and advance management systems.

AWARDS/MEMBERSHIP

Sprint Circle of Excellence, Decmber 2006. Sprint, 6500 Sprint Parkway, Overland Park, Kansas

Sprint Value of Excellence, June 2002. Sprint, 6500 Sprint Parkway, Overland Park, Kansas

Sprint Value of Excellence, November 1999. Sprint, 6500 Sprint Parkway, Overland Park, Kansas

Sprint Value of Excellence, July 1998. Sprint, 7171 W 95^th, Overland Park, Kansas

Dean's Honor Roll, May 1994. Washburn University, Topeka, Kansas.

OTHER ACTIVITIES

Christmas in October  Fall 1997 - 1999.  Involved in an all day home improvement work to renovate home for the elderly and disable families.

Alzheimer's Memory Walk, Team captain 1998 - 2000.

Family, enjoy spending time with my new family!