Marcelo Chan

CONTACT

Phone:(954)739-9171

EDUCATION

Bachelor of Science, Electrical Engineering. 1995.
University Of Illinois at Chicago, Chicago, IL

SKILLS

Computer hardware and software installation/maintenance, Computer Networking, MS-DOS, OS/2,Sybase SQL Server, Netscape and Internet Explorer. Technical drawing. Circuit schematics, Soldering and assembly of electronic circuits. Test Equipment: Multimeter, E1, T1 Analyzer, SDH Analyzer, Oscilloscopes Function Generators. Fluent in English, Portuguese, Spanish and conversational Cantonese.

Experienced in PC building, repair and maintenance, Experienced in all Windows platforms, some Unix/Linux. Proficient with Microsoft Office, Visio.

EMPLOYMENT HISTORY

Tellabs
13800 NW 14th St., suite 190, Sunrise, FL

Provide technical support and troubleshooting for customers on Tellabs digital cross-connect, echo cancellers, and cable telephony equipment and other E1/T1/SDH data equipment, and knowledge on the utilization of test equipment. Upgrade, provisioning and commissioning of Tellabs digital cross-connect and data equipment on customer’s sites. Perform maintenance of computers and lab equipment. Maintain a record of solutions for the respective problems. Write and/or update test procedures for telecom equipment. Write and update resolution procedures to common and specific problems with Tellabs equipment. Perform configuration and upgrade on Cisco routers like the 1600 series. Setup and configure computers and applications in Ethernet LAN networks. Installation and setup of Element and Network Management Systems (EMS and NMS). Analyzes equipment configuration, conducts experimental tests and evaluates results on fiber-optic systems such as DWDM and SDH, and wireless and satellite TDM/TDMA systems.

Provide presentation and on the job training of Echo Cancellers, Tellabs Digital Cross-connect and Cable Telephony systems.
Replicate customer’s problems in the lab in order to obtain an accurate solution.
Provide technical assistance to Sales on the technical and commercial aspects of Tellabs products.
Interface with various levels of management to identify specific customer requirements, generating quotes, developing technical presentations, responding to RFI's and RFP's, performing and supporting lab demos/evaluations and field trials.
Perform software upgrades, system audits and hardware expansions. Installation and maintenance of transmission network.

Tellabs
4951 Indiana Ave, Lisle, IL

Provided technical support and troubleshooting for customers on digital cross-connect and data equipment. Troubleshooting of telecom E1/T1/SDH equipment. Handled upgrading, provisioning and commissioning of Tellabs equipment on customer’s sites. Responsible for maintenance of computers and lab equipment.. Wrote and/or updated test procedures for telecom equipment. Wrote and updated resolution procedures to common and specific problems with Tellabs equipment. Setup and configured computers and applications in Ethernet LAN networks.

Maintained a record of solutions for identified problems resulting in better customer satisfaction.
Supervised installation and commissioning of Tellabs digital cross-connect equipment.
Performed software upgrades, system audits and hardware expansions. Installation and maintenance of transmission network. Installation and setup of Element and Network Management Systems (EMS and NMS).
Participated in the implementation in one of the first wireless network system in Brazil.

Tellabs
4951 Indiana Ave, Lisle, IL

Provided technical assistance to international trade show events and sales, booth duty in trade shows, setup and tested telecom equipment for trade shows and field trials, and recommended necessary equipment purchases. Interfaced with various levels of management to identify specific customer requirements, generated quotes, developed technical presentations, responded to RFI's and RFP's, supported lab demos/evaluations and field trials.